At 1ey Official, we strive to get your exclusive gear to you as quickly and safely as possible. We ship all orders from our warehouse in the UK to supporters worldwide.

1. Shipping Rates & Destinations

• UK Standard Shipping: Free on orders over £100 (otherwise a flat rate applies).

• International Shipping: We ship to over 50 countries. Rates are calculated automatically at checkout based on your specific location and order weight.

2. Delivery Timelines

Once your order is processed (usually within 24-48 hours), the estimated delivery times are:

• United Kingdom: 3 – 5 working days.

• Europe: 5 – 10 working days.

• Rest of the World: 7 – 14 working days.

• Please note: Delivery times may vary during high-demand “Drop” periods.

3. Order Tracking

As soon as your package is handed over to our courier, you will receive a Confirmation Email containing your tracking number and a link to monitor your delivery in real-time.

4. Customs, Duties & Taxes

For international orders outside of the UK, please be aware that your country may charge import duties or local taxes. 1ey Official is not responsible for these additional charges; they are the responsibility of the customer.

5. Exclusive Freestyle Delivery

Please remember that your Personalized Freestyle is a digital service. While your clothes travel by mail, your freestyle link will be sent to your registered email address within 72 hours of your physical order being delivered.

6. Incorrect Address

We are not responsible for lost packages due to an incorrect shipping address provided at checkout. If you notice an error, please contact support@1eyofficial.com immediately before your order is dispatched.